Q1: I have problem
connecting to the web UI configuration of the device. 1. Check power light status is on! 2. Check Link light status is on! 3. Check that your computer's network settings are correct. eg. In windows 95/98, you can type winipcfg in the DOS prompt, In windows NT/2000, you can type ipconfig in DOS prompt. 4. Check your computer's IP address is in the same network as device. The computer's IP address should be in the range from 10.0.0.2 to 10.0.0.254. 5. Type 10.0.0.1 in your browser's URL interface.ˇ@ | ||
Q2: The
device has successfully connected
to the ISP (from the connection status shown in the status screen) but I
can not surf the internet through the gateway. 1. Check if your computer's IP settings are correct.
2. Try to ping an existed internet IP, | ||
Q3: I can not
connect to the internet. 1. Check if the power of your Cable/DSL is on!. 2. Check if your Cable/DSL link light is on to verify a good physical Cable / Telephone connection!. 3. Check if WAN ethernet link of deviceis on to verify if your Cable/DSL modem is connected to the gateway. 4. Check if my computer is successfully connected to the network.
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Q4: The device has problem getting IP settings from the ISP 1. Make sure that your Cable or DSL modem is connected properly. 2.Try resetting your Cable or DSL modem by powering the modem off and on. 3.If you are using dymanic IP addressing, make sure that your Cable or DSL modem is DHCP capable. 4.Some ISPs require a MAC address to be registered with them. a. You can see the WAN ethernet MAC address from the device information or device status of the browser interface. b. In case you have to change WAN ethernet MAC address, you have to connect to the gateway through telnet. The gateway supports to change WAN ethernet MAC address through telnet. 5.If your connection is DSL and your ISP requires you to input username and password, your connection is PPPoE connection. To connect to ISP's PPPoE server, you have to input (PPPoE) username/password from "ADVANCED SETUP" -> "WAN/LAN" of your browser interface. 6. If your connection is Cable and your ISP requires you to input host computer name, you have to input host computer name from "ADVANCED SETUP" -> "SYSTEM".ˇ@ | ||
Q5: If all else
fails ,what can I do? 1.Reset your cable modem or DSL modem by powering the unit off and on 2.Reset the router's factory default by holding down the reset button for at least 3 seconds 3.Configure the device from "ADVANCED SETUP" -> "WAN/LAN" through the browser interface.ˇ@ | ||
Q6: Does the device support PPP over Ethernet (PPPoE) Yes, the router does support PPPoE. To setup PPPoE support: 1. Reach the web-based administrative untility by typing "http://10.0.0.1" in your web browser's address address line. Press Enter 2. Click on the "ADVANCED SETUP" -> "WAN/LAN" a password windows will appear. Type "admin" in the password box. 3. Click Enable for the PPPoE option and enter the username and password as provides by your ISP 4. After save and restart, click on the "SYSTEM STATUS" to ensure that PPPoE is enable and that the status is connectedˇ@ | ||
Q7: How will I be notified
of new device firmware upgrades? All new firmwares will be posted on the website ,where they can be downloaded for freeˇ@ | ||
Q8: Does it matter
if I use a Dynamic IP address or static IP address for my
computer? No, the device can be configured for either cases. For Static IP address, you have to make sure the following: 1. If the IP address is in the range from 10.0.0.2 to 10.0.0.254. 2. The network mask is 255.0.0.0. 3. The gateway is 10.0.0.1. 4. The DNS server IP address is correctly setup. For dynamic IP setting, you can check if your computer has successfully acquired IP settings for the gateway. (eg. for windows 95/98, type winipcfg in DOS prompt). We strongly recommend your computer to setup to acquire IP settings from DHCP server.ˇ@ | ||
Q9: Does the device support VPN? Yes, device support VPN (PPTP pass through) in the current firmware version.ˇ@ |
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Q10: Does the device prevent hacker attacks? Yes, device support hacker attack logging mechanism and will be able to log most recently attacked hacker patterns. You can view the hacker logging from system tools of the browser interface.ˇ@ |